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"high performance - high profit" from edux hp academy

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CUSTOMER SERVICE SKILLS - FROM A TO Z

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Since 1993, I have worked as a salesperson and have participated in business managements across various levels, industries and distribution channels. This lecture is entirely based on my practical experience and theories in it are reformed to help develop your customer service skills and related skills

$25

$30

Hours

Last updated Wed, 22-Jan-2025

0 Lessons Hours English
Since 1993, I have worked as a salesperson and have participated in business managements across various levels, industries and distribution channels. This lecture is entirely based on my practical experience and theories in it are reformed to help develop your customer service skills and related skills
Outcomes:
  • Customer Service Representative (CSR) Role
  • Customer Service Representative (CSR) Responsibilities
  • Customer Service Representative (CSR) Qualities and Attributes
  • Customer Service Representative (CSR) Style
  • Factors Contributing to a Positive Attitude
  • Customer Service Representative (CSR) Attitude
  • Key Performance Indicators (KPIs) for Customer Service Representatives
  • Essential Skills for Customer Service Representatives
  • Professional Call Termination
  • Some Limitations of Telephone Customer Service
  • Factors Contributing to a Positive Attitude for Effective Telephone Customer Service

Beginner

SELLING SKILL TO TRIPLE REVENUE

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Sales skills are a key factor that helps traditional channel salespeople achieve high efficiency in their work. Mastering and applying these skills will not only help them increase sales but also build sustainable relationships with customers.

$30

$55

Hours

Last updated Wed, 22-Jan-2025

0 Lessons Hours English
Sales skills are a key factor that helps traditional channel salespeople achieve high efficiency in their work. Mastering and applying these skills will not only help them increase sales but also build sustainable relationships with customers.
Outcomes:
  • Overview of Sales Staff Training
  • Training Objectives
  • Knowledge Acquisition Process
  • Virtues and qualities
  • Style, Attitude
  • Company and product knowledge
  • Generating free customer leads
  • Seven steps of selling
  • Five Steps of Customer Psychology
  • Sales skills
  • Questioning skills
  • Listening and observing the interlocutor skills
  • Skills in handling purchase refusals

Beginner

PERSONAL CAREER DEVELOPMENT COACHING 1-1

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The course "Career Development Coaching 1-1" is specially designed for those who wish to develop their personal careers effectively and sustainably.

$1

$30

Hours

Last updated Wed, 22-Jan-2025

0 Lessons Hours English
The course "Career Development Coaching 1-1" is specially designed for those who wish to develop their personal careers effectively and sustainably.
Outcomes:
  • Participants in Coaching
  • Coaching Objectives
  • Coaching Principles
  • Coaching Methods
  • Setting personal goals
  • Evaluate the results of Coaching.

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