CUSTOMER SERVICE SKILLS - FROM A TO Z

Since 1993, I have worked as a salesperson and have participated in business managements across various levels, industries and distribution channels. This lecture is entirely based on my practical experience and theories in it are reformed to help develop your customer service skills and related skills

Created by

admin Administrator

Hours

0 Enrolled

(0 Reviews)

English

Last updated

Wed, 22-Jan-2025

Course description

Customer Service Skills course helps you master the necessary skills to meet and exceed customer expectations. You will learn how to communicate effectively, handle difficult situations, and build strong relationships. Join now to become a professional customer service expert.

What will i learn?

Customer Service Representative (CSR) Role
Customer Service Representative (CSR) Responsibilities
Customer Service Representative (CSR) Qualities and Attributes
Customer Service Representative (CSR) Style
Factors Contributing to a Positive Attitude
Customer Service Representative (CSR) Attitude
Key Performance Indicators (KPIs) for Customer Service Representatives
Essential Skills for Customer Service Representatives
Professional Call Termination
Some Limitations of Telephone Customer Service
Factors Contributing to a Positive Attitude for Effective Telephone Customer Service

Requirements

Excellent communication skills with clear articulation and effective listening
Proficiency in technology and customer relationship management software
Basic foreign language competence, particularly in English
Psychological qualities: patience, empathy, and stress resilience
Professional expertise in product knowledge and customer service procedures

admin Administrator

View profile Follow

Pedro Pham The Hoang

30 YEARS OF EXPERIENCE IN VARIOUS MANAGEMENT FIELDSPedro has been working for many fields such as: Accounting, Procurement, Supply Chain, HR, Marketing, Sales & Distribution. Attending several Advanced Management Skill Courses: Business Coaching, Sales Force Management, Marketing Management, Supply Chain Management; Category & Channel Management; Distributor Management; Key Account Management; Trade Outlet Classification & Audit Method; Value Chain Creation; Training Need Analysis; People Development & Management; Job Grading, KPI Setting & Remuneration System.ACCELERATING THE COMPANY’S PROFITAfter accumulating a lot of best practice experience, Pedro now becomes a Business Development Consultant for a lot of new companies & young managers, supports them not only achieving goal set & stable career but also guides them the positive mindset toward a proper direction for their job and family; they can apply their management capability to the company’s success. Pedro is always confident in his ability, commits the highest delivery to Business Owners & Young Managers.

View profile Follow

$25

$30

Lectures

0

Skill level

Beginner

Expiry period

Lifetime

Certificate

Yes

Remove from cart Add to cart Buy now