Compare with 1 courses

CUSTOMER SERVICE SKILLS - FROM A TO Z

CUSTOMER SERVICE SKILLS - FROM A TO Z

$25

$30

Since 1993, I have worked as a salesperson and have participated in business managements across various levels, industries and distribution channels. This lecture is entirely based on my practical experience and theories in it are reformed to help develop your customer service skills and related skills

Learn more
Has discount
Expiry period Lifetime
Made in English
Last updated at Wed Jan 2025
Level
Beginner
Total lectures 0
Total quizzes 0
Total duration Hours
Total enrolment 0
Number of reviews 0
Avg rating
Short description Since 1993, I have worked as a salesperson and have participated in business managements across various levels, industries and distribution channels. This lecture is entirely based on my practical experience and theories in it are reformed to help develop your customer service skills and related skills
Outcomes
  • Customer Service Representative (CSR) Role
  • Customer Service Representative (CSR) Responsibilities
  • Customer Service Representative (CSR) Qualities and Attributes
  • Customer Service Representative (CSR) Style
  • Factors Contributing to a Positive Attitude
  • Customer Service Representative (CSR) Attitude
  • Key Performance Indicators (KPIs) for Customer Service Representatives
  • Essential Skills for Customer Service Representatives
  • Professional Call Termination
  • Some Limitations of Telephone Customer Service
  • Factors Contributing to a Positive Attitude for Effective Telephone Customer Service
Requirements
  • Excellent communication skills with clear articulation and effective listening
  • Proficiency in technology and customer relationship management software
  • Basic foreign language competence, particularly in English
  • Psychological qualities: patience, empathy, and stress resilience
  • Professional expertise in product knowledge and customer service procedures